For further inquiries or to request return shipping labels please contact your local branch.
Excluding special orders, clearance, and discontinued items, all products purchased from AVAD can be returned within 30 days of purchase. Below are the details of our policy:
Non Defective Units - Returned within 30 days of purchase:
- At the discretion of AVAD, a minimum 10% restocking fee may be applied to all returns.
Defective Units - Returned within 30 days of purchase:
- AVAD will exchange the unit with the same or an equivalent priced model, or credit the dealer's account only if an equivalent unit cannot be exchanged. (Credit must be used for purchase and cannot be refunded)
- Not factory sealed: a minimum 10% restocking fee will be applied based on the condition and missing/damaged parts or accessories.
- Any return approved after 30 days will incur a 25% restocking fee.
- Returns 90 days or older are not accepted.
- Product returned must be in the original packaging
- All product returns must have approval, and return authorization assigned prior to shipping.
- A return authorization number will be assigned to your return by your Sales Rep.
- Return Authorization number must be clearly visible on the shipping label of your return package.
- Defective products that are purchased from AVAD that 31 days or older are covered under a manufacturer's warranty policy. Please refer to the product manufacturer's warranty policy and information.
AVAD offers advanced replacement for products for urgent swap out situations. Below are the requirements that must be met to take advantage of this service.
- All advanced replacements must be paid for in full prior to shipping, this includes, but is not limited to, past due and/or over credit limit terms accounts.*
- After a Return Authorization number has been issued to you, the advanced replacement product will be shipped to you based on your shipping requirements (freight charges will apply for items shipped via air)
- Once you receive your advance replacement product, you will ship your exchange product back to AVAD in its original packaging, including all accessories.
- Once the product is received by AVAD, we will inspect the unit, and issue your refund less any restocking fees that may apply.
* Upon receipt of returned item(s), the advance replacement will be credited and the credit will be applied to the past due or over credit limit balance at the Credit Department's discretion.